Looking for ways to digitalize your client onboarding processes and deliver a better customer experience?

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In this webinar, Fenergo and Accenture join forces to present a target operating model for how commercial and business banks can design their digital client journeys from end-to-end to deliver a better client experience throughout initial client onboarding and throughout the entire client lifecycle.

When: Thursday | May 9th 2019 | 8:30am PST / 11:30 EDT

In this webinar, you'll learn: 

  • The top trends in digital transformation and client experience 
  • Expected regulatory changes in 2019/2020 impacting Client Lifecycle Management 
  • Target Operating Model: How to design and implement a frictionless, straight through client journey from initial onboarding to ongoing lifecycle management, including the key digital technologies that will make this happen e.g. eSignatures, digital ID&V, biometrics etc. 
  • Live Demo: What a digital, well-orchestrated and connected Client Onboarding & Lifecycle process looks like

If you require any further information please don't hesitate to email us at [email protected]

Moderated by:

Conor Coughlan, Global Head of Marketing, Fenergo

Conor leads Fenergo's global marketing, public relations and business development strategy and teams. He previously worked for Thomson Reuters for 6.5 years leading the marketing for their investment, data and risk businesses. He is also a top 10 #Regtech influencer.


James Follette, Global Head of Commericial Business and Retail, Fenergo

With over 15 years’ experience in the financial services industry, James joined Fenergo as Global Head of Commercial, Business and Retail Banking in 2018. James oversees the division’s go-to-market strategy, drive the product roadmap development while ensuring current and prospective client needs are fully met within his division.


Rachel Woolley, Global AML Manager, Fenergo

Rachel is a specialist in the area of AML, KYC and CTF. She has over 10 years’ experience in the financial services industry with a strong background in regulatory compliance.


Jonathan Jones, Principal Director, Accenture

Jon Jones is a Principal Director based in New York and the North American practice lead for Client Lifecycle Strategy. Jon has over 20 years experience in working for and with large Financial Institutions to mature their operations associated to Client Interactions and the treatment of Client Data in organizations.


Philippe Guiral, Managing Director, Accenture

Philippe Guiral is a Managing Director, based in New York and leading the North America Financial Crime practice.Philippe has over 15 years of experience in large-scale change programs, working with some of the world’s leading retail, commercial and investment banks.