In 2023, the data from Fenergo’s annual research survey of global banks revealed that poor onboarding experiences had contributed to 48% of financial institutions losing a client and KYC costs were on the rise.

Results are in from the 2024 survey, revealing a marked shift in those numbers. We asked commercial and institutional banks across the US how much they’re spending on KYC, how many of them have lost customers due to onboarding and how long it takes for the average customer to onboard. The answers, from over 150 C-suite executives, paint a surprising picture.

Join us on this 15-minute webinar and we’ll dive into the results to analyze what’s happening in the industry across the US.

Register now for the webinar to find out:

• How much KYC reviews cost

• Why KYC reviews are taking so long

• Why onboarding is becoming more expensive than ever

Register now