Bank ABC: Un caso de estudio del CLM SaaS de Fenergo


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Los antiguos problemas de incorporación requieren soluciones tecnológicas innovadoras.

Bank ABC se propuso convertirse en el "banco del futuro" y transformó su proceso de incorporación de clientes corporativos en todo el grupo con la solución SaaS Client Lifecycle Management (CLM) de Fenergo. La tecnología proporcionada al banco con una visión de un solo cliente que automatizó los pasos de KYC, AML y cumplimiento normativo, al tiempo que permitió al banco aumentar su base de clientes global, eliminar las ineficiencias operativas y abrir cuentas corporativas en cuestión de horas.
¿Está ansioso por saber cómo Bank ABC entregó el primer servicio de incorporación corporativa completamente digital en la región MENA?
Descargue nuestro estudio de caso para obtener más detalles.
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Descargar el Caso de Estudio

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By providing the entire banking network with a single client view, the utility enables quicker and more efficient onboarding of customers from different bank and non-bank entities across the group eliminating duplication, inefficiency, and increasing transparency between entities operating within BNP Paribas’ global network.

It also optimizes the operational efficiency of the bank’s periodic Group Recertification Plan, a touchpoint for updating client’s data and documents. One KYC thus smoothens KYC processes across the BNPP group.






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Overview 

The global financial institution won the award for the implementation of Fenergo’s client lifecycle management (CLM) solution for its ‘One KYC’ project, a group-wide utility for collecting, storing, and maintaining information and documents for know-your-customer (KYC), onboarding and more for its corporate clients across all business lines and countries. One KYC has enabled BNP Paribas to realise its ambitions in creating a single client view that increases transparency between entities operating within its entire global network, improving time to revenue and customer experience.



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THE SOLUTION
Streamlined Onboarding with Automated Compliance

Fenergo Client Lifecycle Management was selected for its extensive and configurable regulatory rules engine and digital client journeys to ensure consistent compliance, accelerate onboarding, and reduce friction for Mizuho’s customers.

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THE RESULT 
By Implementing Fenergo Client Lifecycle Management,
Mizuho Americas achieved:

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Overview 

BNP Paribas S.A. has been selected by Celent, the global financial services research and advisory firm, as the winner of the Celent Risk Manager Award 2022 for Legacy and Ecosystem Transformation.

The global financial institution won the award for the implementation of Fenergo’s client lifecycle management (CLM) solution for its ‘One KYC’ project, a group-wide utility for collecting, storing, and maintaining information and documents for know-your-customer (KYC), onboarding and more for its corporate clients across all business lines and countries. One KYC has enabled BNP Paribas to realise its ambitions in creating a single client view that increases transparency between entities operating within its entire global network, improving time to revenue and customer experience.



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Reduction in 
Onboarding Times

The improvement of data quality and reduction of rework efforts allow Mizuho Americas to speed up onboarding and reduce the volume of backlogs for onboarding new clients and subaccounts of existing clients.


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A Centralized Data and Documentation Repository

Fenergo acts as a centralized repository for data and documentation, facilitating re-use and effective management and storage of information to reduce repeat outreach to clients and manage changing regulation more efficiently.


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Modernized and Improved Client Servicing

Fenergo’s streamlined client lifecycle journeys, digitalization, and automated KYC allow Mizuho Americas to deliver more frictionless client experiences and create a 360-degree view of its customers to drive better service and identify new revenue-generating opportunities.


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Overview

With 2,500 Relationship Managers using Salesforce to manage their customer-facing operations, our client wanted to streamline their KYC operations in a way that would provide minimal retraining and inconvenience to its relationship managers. They also wanted to achieve a 360° view where every single stakeholder in the organization could access the same unified information on every customer.


The Challenge

Priding itself as a relationship bank, the financial institution found that its customer experience was lengthy, inefficient and painful. The culprit was a sprawling mass of manual internal processes that didn’t connect and could not deliver visibility across the organization. KYC was replicated across multiple legacy systems, requiring manual input and a significant amount of ‘swivel chair’ activity to do even the most basic KYC tasks. Inefficiencies were costly, time consuming and were impacting customer relationships.

They needed a customer journey management solution that integrated all parts of the firm to improve operational efficiency, cut costs and ultimately enhance customer relationships.


The Solution

Using Fenergo KYC and Onboarding for Salesforce® as their one-stop shop for customer lifecycle management, relationship managers can now fully manage and monitor each onboarding case with complete regulatory surety without leaving their CRM.













8
million USA customers

57%
of relationship managers are losing 1.5 days of their working week to manual customer onboarding

82%
reduction in onboarding times




Want to see Fenergo Client Lifecycle Management in action?

Digitally transform your client experiences throughout onboarding, compliance, and every lifecycle journey.

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