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Informe de tendencias de la industria CLM

El costo de la mala experiencia del cliente



Vista General

El costo de la mala experiencia del cliente es el primero de tres informes. Este informe abordará cómo la necesidad de mejorar la experiencia del cliente y obtener una visión amplia de la empresa de los riesgos del cliente y de la contraparte está impulsando a las organizaciones financieras a transformar digitalmente todo la jornada del cliente, desde el primer punto de contacto hasta el comercio diario. Y la adopción de soluciones CLM será imprescindible para lograrlo.

Acerca del informe de tendencias de la industria de CLM

La serie de informes de tendencias de la industria Fenergo CLM revela el sentimiento de los tomadores de decisiones globales hacia áreas clave de la gestión del ciclo de vida del cliente (CLM): cumplimiento inicial y del ciclo de vida, gestión de datos y documentos, incorporación de clientes y productos, el impacto de la tecnología/digitalización y la evolución de el ecosistema CLM. Con una encuesta de 250 ejecutivos de alto nivel en datos, tecnología y cumplimiento, dentro del espacio de banca comercial, comercial, de inversión y corporativa en el Reino Unido, Europa, Medio Oriente, África del Norte, Asia Pacífico y América del Norte.

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KEY HIGHLIGHTS FORM THE REPORT

of financial institutions surveyed have fully automated the collection of client data.


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of banks surveyed have not invested in any technology to improve client onboarding


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of respondents surveyed said that the maturity of their technology infrastructure is preventing them from investing in new technologies


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of senior managers surveyed said standardizing and simplifying processes is a crucial benefit of CLM


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FEATURED SPEAKERS

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James Follette

Global Head of Commercial Business and Retail, Fenergo 


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Rachel Wooley

Global AML Manager, Fenergo 


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Jonathan Jones

Principal Director, Accenture 


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Philippe Guiral

Managing Director, Accenture 


Capabilites of Fenergo e-KYC Connect

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Location Details

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Location Venue Name

12345 STREET NAME| CITY, REGION

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Save the Date

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DATE
JULY 20, 2019

TIME
2:00pm EST

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